Privacy policy

In this privacy policy, we inform you about the processing of your your personal data in connection with our activities and our website. and our website. We explain in detail which personal data we process, why, how and where. Furthermore we inform you about your rights as a data subject. It may be that for certain or additional activities and services services may require additional data protection declarations as well as other legal documents such as general terms and conditions (GTC), Terms of Use or Conditions of Participation apply. We are subject to the Swiss Data Protection Act and, where applicable, also the foreign data protection law, in particular that of the European Union (EU) including the General Data Protection Regulation (GDPR). The European Commission has recognized that Swiss data protection data protection law ensures adequate data protection.

1. contact addresses

Responsibility for the processing of personal data:

Dominique Mustur, MD
Seestrasse 353, 8038 Zurich

Email: info@augencenterwollishofen.ch

We point out if there are other responsible parties in individual cases for the processing of personal data.

2. definitions and legal basis

2.1 Definitions

Personal data is any information relating to an identified or identified or identifiable natural person. A data subject is a person whose personal data we process. Processing includes any handling of personal data, regardless of the means and methods used. This includes, but is not limited to This includes, but is not limited to, retrieving, comparing, adapting, archiving, storing, reading, disclosing, obtaining, recording, collecting, deleting, disclosing, arranging, organizing, storing, modifying, distributing, Linking, destroying and using personal data. The European Economic Area (EEA) includes the member states of the European Union (EU), Liechtenstein Union (EU) as well as Liechtenstein, Iceland and Norway. The The General Data Protection Regulation (DSGVO) defines the processing of personal data as processing of personal data.

2.2 Legal basis

We process personal data in accordance with the Swiss data protection law, in particular the Swiss Federal Act on (Data Protection Act, DSG) and the Ordinance on Data Protection (Data Protection Ordinance, DSV). Data Protection Ordinance (Data Protection Ordinance, DPA). We process personal data if and to the extent that the General Data Protection Regulation (GDPR) is applicable is applicable in accordance with at least one of the following legal bases:

Art. 6 para. 1 lit. b DSGVO for the necessary processing of personal data to fulfill a contract with the data subject. as well as for the implementation of pre-contractual measures.
Art. 6 para. 1 lit. f DSGVO for the necessary processing of personal data in order to protect the legitimate interests of us or of third parties or third parties, unless the fundamental freedoms and rights as well as the Interests of the data subject prevail. Legitimate interests are, in particular, our interest in ensuring that our activities and operations are to be able to carry out our activities and operations in a sustainable, user-friendly, secure and reliable manner, as well as and to communicate about them, the guarantee of information security, the protection against misuse, the enforcement of our own legal legal claims and compliance with Swiss law. law.
Art. 6 para. 1 lit. c DSGVO for the necessary processing of personal data in order to comply with a legal obligation to which we are subject applicable law of member states in the European Economic Area (EEA). Economic Area (EEA).
Art. 6 para. 1 lit. e DSGVO for the necessary processing of personal data to perform a task that is in the public interest. interest.
Art. 6 para. 1 lit. a DSGVO for the processing of personal data. with the consent of the data subject.
Art. 6 para. 1 lit. d DSGVO for the necessary processing of personal data in order to protect the vital interests of the data subject or another natural of another natural person.

3. nature, scope and purpose of data processing

We process personal data that is necessary to provide our activities and services in a continuous, user-friendly securely and reliably. This personal data may include, in particular, inventory and contact data, browser and Device Data, Content Data, Meta or Boundary Data, Usage Data, Location Data, Sales Data, and Contract and Payment Data.

Duration of data processing

The processing of personal data is carried out for the period, that is required for the respective purpose or purposes or by law. required. Personal data whose processing is no longer is no longer required, will be anonymized or deleted.

Processing of data by third parties

We may outsource the processing of personal data to third parties or outsource or carry out jointly with third parties. These third parties are specialized service providers whose services we use. make use of their services. We also ensure data protection for these third parties. data protection.

Legal basis for data processing

We process personal data only with the consent of the data subject's consent, unless the processing is permitted for other legal grounds. Processing without consent may for example, for the performance of a contract with the data subject and for corresponding pre-contractual measures, to safeguard our overriding legitimate interests, because the processing is apparent from the circumstances or after prior information is permissible. be permissible.

Special data processing situations

In particular, we process data that a data subject provides to us when contacting us - e.g. by letter post, e-mail, instant messaging, contact form, social media, or telephone - or when registration for a user account. Such Information we may, for example, store in an address book, in a customer relationship management system (CRM system) or with comparable tools. store comparable tools. If we receive data about other persons persons are obliged to ensure data protection with respect to these persons and to data protection with respect to these persons and to ensure the Ensure the accuracy of this personal data. We also process personal data that we receive from third parties, from publicly available sources, or collected in the course of our activities, if and insofar as such processing is permitted by law. is permitted for legal reasons.

4. processing of applicant data

We process personal data of applicants when it is necessary for the assessment of their qualifications for employment or for the subsequent subsequent execution of an employment contract. The required personal data mainly results from the information that we request, for example in the context of a job advertisement. In addition, we process the personal data that applicants voluntarily provide or publish, in particular as part of letters of application, resumes and other application application documents as well as online profiles.

General Data Protection Regulation (DSGVO)

Insofar as the General Data Protection Regulation (DSGVO) is applicable, we process personal data of applicants in particular in accordance with Article 9(2)(b) DSGVO.

5. personal data processing abroad

We generally process personal data in Switzerland and in the European Economic Area (EEA). However, it is also possible that we export or transfer personal data to other countries, in particular for processing or handling there.

Export of personal data

We are authorized to export personal data to all countries and territories worldwide as well as to other areas of the universe, provided that the data protection in these countries is in accordance with the decisions of the Swiss Federal Council and - if the Basic Data Protection Regulation (GDPR) is applicable - the European Commission is adequately ensured.

Transfer of personal data to countries without adequate data protection

We may also transfer personal data to countries in which no data protection is not ensured, provided that data protection is ensured for other is ensured for other reasons. This may be done, for example, on the standard data protection clauses or other suitable guarantees. guarantees. In exceptional cases, we may also export personal data to countries without adequate or appropriate data protection, if the special requirements under data protection law are met, such as for example, the express consent of the data subjects, or a direct connection with the conclusion or execution of a contract. contract.

Information about guarantees

Upon request, we will be happy to inform the data subjects about possible guarantees or provide a copy of these guarantees.

6. rights of data subjects

6.1 Data protection law claims

We grant the data subjects all the rights to which they are entitled under applicable data protection law. In particular, data subjects have persons have the following rights:

Information: Data subjects can request, whether we process personal data about them and, if so, which personal data this is. They will also receive the information they need to enforce their data protection rights and to ensure Ensure transparency. This includes the processed personal data itself, but also information about the purpose of of processing, the duration of storage, possible transfer or export of data to other countries, and the origin of the personal data.
Correction and restriction: data subjects Individuals may correct inaccurate personal data, complete incomplete data and restrict the processing of their data. restrict the processing of their data.
Deletion and objection: Data subjects may request the erasure of their personal data (right to be right to be forgotten) and object to the future processing of their data. object.
Data output and data transmission: Data subject individuals may request the release of their personal data or the transfer of their data to another data controller.

We may suspend or refuse the exercise of the rights of data subjects to the extent Defer, restrict or refuse the exercise of data subjects' rights to the extent permitted by law. We may inform data subjects of possible requirements for the Exercise of their data protection rights. We can, for example information with reference to business secrets or the protection of other persons. persons in whole or in part. We can also request the deletion deletion of personal data in whole or in part with reference to retention obligations in whole or in part. We may exceptionally provide for costs for the exercise of rights. We inform data subjects in advance about possible costs. We are obligated to provide data subjects who request information or assert other other rights, we are obliged to take appropriate measures to identify them. identify them. Data subjects are obliged to cooperate.

6.2 Right to complain

Data subjects have the right to enforce their data protection rights enforce their data protection rights in court or to lodge a complaint with a competent data protection supervisory authority. The data protection supervisory authority for private data controllers and federal bodies in Switzerland is the Swiss Federal Data Protection and Data Protection and Information Commissioner (FDPIC). Data subjects have - if and insofar as the General Data Protection Regulation (GDPR) is applicable - have the right to lodge a complaint with a competent European data protection supervisory authority.

7. data security

We take appropriate technical and organizational measures, to ensure a level of data security that is appropriate to the the respective risk. However, we cannot guarantee absolute data security. guarantee. Access to our website takes place by means of transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers indicate the transport encryption with a padlock in the address bar. in the address bar. Our digital communication is subject to mass all digital communication - is subject to mass surveillance without and suspicion as well as other surveillance by security by security authorities in Switzerland, in the rest of Europe, in the United States of America (USA) and in other countries. We have no direct influence on the corresponding processing of personal data by intelligence services, police forces and other security security authorities.

8. use of the website

8.1 Cookies

We may use cookies. For cookies own cookies (first-party cookies) and cookies from third parties whose services we use (third-party cookies). (third-party cookies) are data that are stored in the browser. stored in the browser. Such stored data need not be limited to be limited to traditional cookies in text form. Cookies can be stored in the be stored in the browser temporarily as "session cookies" or for a specific period of time as so-called permanent cookies. "Session cookies" are automatically deleted when the browser is closed. is closed. Permanent cookies have a specific storage period. Cookies enable us in particular to recognize a browser the next time you visit our website and thus, for example, to measure the reach of our website. to measure the reach of our website. However, permanent cookies can also be used for online marketing, for example. Cookies can be completely or partially deactivated or deleted at any time in the or partially deactivated and deleted at any time. Without cookies, our website may may no longer be fully available. We actively request, at least if and to the extent necessary for your express consent to the use of cookies.

8.2 Server log files

For each access to our website we can collect the following data if they are transmitted by your browser to our server infrastructure or if they can be or can be determined by our web server: Date and time including time zone, Internet Protocol (IP) address, access status (HTTP status code), operating system including user interface and version, browser including language and version browser including language and version, individual sub-page of our website accessed including the amount of data transferred, the last page viewed in the browser window (referer or referrer). We store such information, which may also constitute personal data, in server log files. This information is necessary to make our website website permanently, user-friendly and reliably, as well as to ensure data data security and thus in particular the protection of personal data. also by third parties or with the help of third parties.

8.3 Tracking pixel

We may use tracking pixels on our website. Tracking pixels are also referred to as web beacons. Tracking pixels, also from third third parties whose services we use are small, usually invisible images, usually invisible images that are automatically retrieved when you visit our website. automatically when you visit our website. Counting pixels can be used to collect the same information as in server log files.

8.4 Comments

We allow you to post comments on our website. publish. In this context, we process in particular those information that a commenting person transmits to us him/herself, but also the the Internet Protocol (IP) address used, as well as date and time. time. This information is required to enable the publication of comments and to be able to ensure protection against misuse, which is from misuse, which is in our overriding legitimate interest. interest.

9. notifications and messages

We send notifications and communications by email and and other communication channels, such as instant messaging and or SMS.

9.1 Success and reach measurement

Notifications and communications may contain web links or tracking pixels that record whether an individual notification has been opened and which which web links were clicked. Such web links and tracking pixels can also record the use of notifications and messages on a personal data. We need this statistical recording usage for performance and reach measurement, in order to Deliver notifications and communications based on the needs and and reading habits of the recipients in an effective and user-friendly manner. and user-friendly as well as durable, secure and reliable. be able to.

9.2 Consent and objection

In principle, you must expressly consent to the use of your e-mail address and other contact addresses, unless the use is permitted for other legal reasons, the use is permitted for other legal reasons. For a consent, we use the "double opt-in" procedure wherever possible. opt-in" procedure, i.e. you will receive an e-mail with a web link that you link, which you must click to confirm, so that no misuse can be misuse by unauthorized third parties. We may use such including the Internet Protocol (IP) address and the date and time for date and time for evidence and security reasons. You can generally opt out of receiving notifications and communications such as newsletters at any time. With such an such an objection, you can at the same time object to the statistical collection use for performance and reach measurement. This is without prejudice to necessary notifications and communications in connection with our activities and operations.

9.3 Service provider for notifications and messages

We send notifications and messages with the help of specialized service providers. In particular, we use: MailPoet: Email marketing software ("Better Email for WordPress-Powered Websites"); Provider: WooCommerce Ireland Ltd (Ireland) for users in Australia, all European countries, Japan, Canada, Mexico, New Zealand and Russia, partly in cooperation with Automattic Inc. (USA) and WooCommerce Inc. (USA) / WooCommerce Inc. (USA) for users in other states and territories on Earth as well as elsewhere in the universe, partly jointly with Automattic Inc. (USA); Privacy information: Privacy Policy.

10. social media

Our presence on social media and other online platforms enables us to interact with interested parties and provide information about our activities and services. our activities and services. It should be note that personal data in this context may also be disclosed outside processed outside of Switzerland and the European Economic Area (EEA). may be processed. The General Terms and Conditions (GTC), terms of use, data protection declarations and other provisions of the respective platform operators are also applicable. These provisions inform you in particular about your rights including the right to information, which you can assert directly against the respective platform.

11. services from third parties

In order to carry out our activities and operations in an efficient, user-friendly, activities and operations in an efficient, user-friendly, secure and reliable manner. specialized services from third-party providers. These services enable us, among other things, to embed functions and content into our website. embed. In the case of such embedding, the services used record the services used record the Internet Protocol (IP) addresses of the users at least temporarily Internet Protocol (IP) addresses of the users. Third parties whose services we services, may collect data in connection with our activities and operations for necessary activities for necessary security-related, statistical and technical purposes. technical purposes in aggregated, anonymized or pseudonymized form. process. This includes, for example, performance or Usage data in order to be able to provide the respective service. In particular, we use services provided by Google. The providers are Google LLC (USA) / Google Ireland Limited (Ireland) for users in the European Economic Economic Area (EEA) and in Switzerland. General information on data protection can be found in the data protection and security principles Privacy and Security Policy, the Privacy Statement, the Privacy Google products, and the information about how we use data from websites or apps on or in which our services are used (Google's disclosures), and the (Google Disclosures), as well as the types of cookies and other technologies used by Google. Cookie types and other technologies and Personalized advertising. (Activation / Deactivation / Settings).

11.1 Digital infrastructure

We use services from specialized third parties to provide required digital infrastructure in connection with our activities and operations. activities and operations. These include, for example Hosting and storage services from selected providers. In particular, we use Cyon for hosting. The provider is Cyon GmbH (Switzerland). Information on data protection can be found in the Privacy Information and the Privacy Policy.

11.2 Contact options

We use services from selected providers in order to better communicate with third parties such as potential and existing customers. customers.

11.3 Audio and video conferencing

We use specialized services for audio and video conferencing, in order to be able to communicate online. With these services we can virtual meetings or offer online lessons and webinars. and webinars. For participation in audio and video conferences, the legal texts of the individual services, such as privacy Services, such as privacy statements and terms of use. We recommend, depending on the situation, to mute the microphone by default and to mute and blur the background or use a virtual background, depending on the situation. background. In particular, we use Zoom for video conferencing. The provider is Zoom Video Communications Inc. (USA). Information on data protection can be found in the Privacy Policy, Privacy at Zoom and the Legal Compliance Center.

11.4 Digital audio and video content

We use services from specialized third parties to enable direct play digital audio and video content such as music or podcasts. Music or podcasts. In particular, we use Podigee for Podcast hosting. The provider is Podigee GmbH (Germany). Information on data protection can be found in the privacy policy. We use Vimeo as a video platform. The provider is Vimeo Inc. (USA). Information on data protection can be found in the Privacy Policy and under Privacy. We use YouTube as a video platform. The provider is Google. Specific information on YouTube can be found in the Privacy and Security Center and under My data on YouTube.

12. extensions for the website

In order to use additional features on our website, we use various extensions. Of particular note is: Antispam Bee: This extension provides privacy-friendly, efficient and reliable spam protection. It distinguishes between desirable comments from humans and undesirable comments from bots as well as spam. It was developed by the Pluginkollektiv, which operates in Germany as well as in the rest of Europe. Regarding the privacy it should be noted that it is used on our own server infrastructure and does not use cookies. For more information can be found in the documentation of the plugin collective and on GitHub.

13. final provisions

This privacy policy was created with the data protection generator of Privacy Partner. We reserve the right to change and amend this Privacy Policy at any time. About such and supplements in an appropriate manner, in particular by publishing the in an appropriate manner, in particular by publishing the current current data protection declaration on our website.

richard gray

14:20 04 Apr 24

I can read without glasses! Extremely professional and competent service. Friendly and personal.highly recommended

rpucnik

10:08 28 Mar 24

I would like to share my excellent experience with Doctor Mustur, an exceptional ophthalmologist.I was deeply impressed by your expertise and constant effort to stay up to date with the latest medical research.What is particularly remarkable is her friendly and empathetic manner. She takes time for her patients, patiently answers all questions and explains complex medical issues in an understandable way.Her empathy and the way she cares about each individual's well-being is truly extraordinary.A visit to her is more than just a medical consultation; it is an encounter with a professional who shows a genuine interest in the health and well-being of her patients.I can warmly recommend her to anyone who values competence and humanity in medical care.

Johannes Zollinger

06:49 26 Mar 24

For a clear view and perfect perspective- Friendly- Competently- SuccessfulWith Dr. med. Dominique Musturand her team will provide excellent care. Thanks.

PETER COLLER

09:32 20 Mar 24

Although I'm not a customer of Ms. Mustur, she gave me competent advice about an emergency and then called me two days later to see how I was doing. simply great. Thank you

Christine Maier

08:02 16 Mar 24

Excellent care and a friendly, attentive team. We can only recommend the practice.

Thomas König

09:56 12 Mar 24

Miss Dr. Mustur operated on my cataract very competently and with great success. The world has become brighter again, the visual acuity is astonishing and has never been without glasses in the last 30 years. The comfort lens absolutely proves itself.The operation with the femtolaser has also proven itself. It's precise and quick if you - like Dr. Mustur can do it - expertly operated.I would go to her again if this suffering happened again. However, it is also reassuring that this won't happen again.Many many thanks!"Thomas King

Karol

16:38 11 Mar 24

I really recommend this place, I have had reviews here for two years and each time they have been extremely friendly, especially Mr. Gabriel, Mr. Dylan and Ms. Rachel.As for the doctors, the three who have treated me, Dr. Dominique, the Polish Dr., are very good, but MOST OF ALL I WOULD LIKE TO RECOMMEND DR. ANDREA STOCKER, she reviewed me very kindly, listened to me patiently and resolved all the doubts I had. He speaks SPANISH, German and probably other languages.in general, the entire medical group speaks at least German and English.they have space for children with some games, books and stuffed animals. They also offer their customers a complete service with water and coffee.place 10/10.

Stefan

16:38 07 Mar 24

Very friendly and good team. The doctors know what they are doing! Highly recommended.

Jamiro Passamonti

08:57 29 Feb 24

Friendliness and competence are very important at the Wollishofen Eye Center!

nikkii 22

21:02 28 Feb 24

Great practice, highly recommended!Team is very friendly and attentive, especially the lady at reception, you really feel welcome. No long waiting times, and attentive drinks. Ms. Muster knows her craft and I felt like I was in very good hands right from the start. She knows what she is doing, answers every question in detail and takes care of each patient individually. High level of expertise!Many thanks again to the whole team.

Elke

22:01 24 Feb 24

After successful cataract surgery on both eyes Jan/Feb 2024, special thanks to Ms. Mustur and the super-friendly team at the Wollishofen Eye Center. Ms. Mustur operates competently and with concentration. She conveys trust through her skills and her open, warm manner. I always felt well looked after and am thrilled about my new vision!

Agnes Saranovic

16:10 18 Feb 24

I had eye surgery with Dr. Dominique Mustur in January, and I have nothing but positive things to say about her and the entire team at Augencenter Wollishofen. I felt very well taken care of every step of the way, their first-class level of service and professionalism reinforced the feeling that I was in good hands.As a result of this, my eyesight is better than it has been in the last 50 years, and I no longer have to rely on eyeglasses nearly as much as I used to before.A big thank you to Dr. Dominique Muster for her unwavering support and professionalism, as well as the entire team at Augencenter Wollishofen, a wholehearted recommendation for everyone considering getting their eyes checked.

Zosia J. L.

08:03 16 Feb 24

I booked an eye test for my driving license via the website. Firstly, it was my turn only 1 hour after the booked appointment. And then two different ophthalmologists examined me with several different devices, I was given 2 different eye drops during the appointment and the whole thing took 1 hour, even though it says online that it would take about 20 minutes.I booked a short eye check for my driving license, no detailed analysis of my eyes! And then a 300 CHF bill arrived. I'm sure half of what they did wouldn't have been necessary for the driver's license!

Long family calendar

09:02 14 Feb 24

Very pleasant practice - Dr.'s humor Mustur is helpful

beatrice bieri

21:10 08 Feb 24

Miss Dr. Mustur operated on my cataracts and I am very happy with the result: I don't need glasses in everyday life, everything went very smoothly. She took time for me and gave me humorous and professional advice at the same time. I would recommend her and the entire practice to everyone.

Karl Scheuber

16:58 04 Feb 24

I was once again in the practice of Dr. Mustur. And once again I experienced the high level of professionalism and loving care of the doctor and the entire team. Once again I was given excellent advice, given my eye drops and left the practice in a tidy, even happy mood. I can simply highly recommend the practice! (A few weeks earlier I had called the practice at the wrong time, but got Ms. Mustur on the phone from abroad, who reassured me about the red eye. Which turned out to be completely correct the next day in the practice when I was represented!)

Benno Ottiger

09:35 01 Feb 24

- modern, very well-equipped eye practice- uncomplicated and flexible appointment scheduling- refreshingly cheerful staff- Professional expertise: beautiful result after pterygium surgery- the empathetic doctor also contributes to a slightly better world with free surgical operations in Africa /Thanks!

Joasch Seidenberg

19:00 31 Jan 24

My partner had both of her eyes lasered and operated on and thanks to the good work of Dr. Mustur regained 100% vision in both eyes - despite a complicated astigmatism and previous extremely severe myopia. We were always treated very warmly and friendly by the entire team and were able to answer all of our questions. The operations have significantly improved my partner's quality of life and we would take the step again. We can therefore recommend that everyone in this situation have such an operation carried out through the Wollishofen Eye Center and consult Dr. Mustur to have surgery.

Gertrud Lüthi

17:52 24 Jan 24

Many thanks to the entire practice for the TOP care. She was absolutely professional and at the same time very sensitive and warm. It is important to me to let others know that the surgery was painless and uncomplicated. A special thank you again to Dr. Pattern for everything :-)

Monika Bear

16:59 24 Jan 24

Johann Makowsky

10:19 16 Jan 24

Dr. Mustur runs her clinic with her team in a good atmosphere.Patients feel well and are given professional services.Dr. Mustur is an excellent ophtalmologist. Highly recommended.

Vicky Bradley

19:15 12 Jan 24

Such a fantastic experience at the Augenartzt in Wollishofen today! I had to go for an emergency appointment. Booking the appointment was so easy and straightforward on line. The practice is easy to find and very new and stylish. From the moment I walked in, everyone was so kind and friendly. The appointment was very thorough and Dr Mustur very clearly explained what the problem was and how to treat it. I was so impressed and had such a good and happy experience! Thank you so much to the team for your help today!

jacqueline breguet

18:14 05 Jan 24

Simply great!Human, understanding, very competent, the best for us!Fortunately, I have been seeing Dr. for some time now. Mustur and absolutely and in every respect very satisfied with the team.After a long time I was able to convince my mother to go to Dr. D. Mustur to come. And that because she could practically no longer see anything. Fortunately, Dr. Mustur help my mother regain her joy in life with the right empathy and preparation and eye operations.With this in mind, we wish Dr. Mustur and the team all the best for 2024 and thank you from the bottom of our hearts.Elisabeth and Jacqueline Breguet

Alex Ochsner

23:51 23 Dec 23

I felt with Dr. med. Dominique Mustur and her team are in good hands. I was able to go through several stages at the Wollishofen Eye Center: glasses prescription correction, eye training (newly discovered astigmatism, surgery (blocked tear ducts). I received competent and friendly advice at every examination/treatment. Big compliments to the whole team! Definitely 5 out of 5 stars!

Regula Aerni

16:32 22 Dec 23

Miss Dr. Mustur operated on both my eyes (cataracts) a year ago. At that time I decided on the laser method and the lenses it recommended (Oculentis Multifocal Comfort) and I am very happy that I had this procedure.my eyesight is excellent. I can thank Dr. Recommend Mustur and her team as competent and supportive.many thanks to everyone.

Michael Wyler

15:34 22 Dec 23

At the Wollishofen Eye Center you will be welcomed by a team of extremely friendly specialists who will carry out a series of preliminary examinations. To discuss the results and further examinations, you will then meet the dynamic boss Dr. Mustur. All of this takes place in a highly professional manner and in a very pleasant atmosphere. You feel in good hands. Dr. Mustur diagnosed me with cataracts and recommended artificial lenses for both eyes. Although I got along well with different types of glasses and was rather skeptical about procedures that were not absolutely necessary, I finally decided to do so - and did not regret it at all. The operations were short and painless, and I can now see amazingly well at all distances.big compliment to Dr. Mustur and the whole team!

Koray Sahin

16:44 19 Dec 23

I thought I had an eye doctor appointment, not a marathon in the waiting room! One star for discovering patience I didn't know I had.

Rupal Majmudar

16:09 15 Dec 23

I have been visiting Dr.Mustur and her team for a while now. She completed the cataract surgeries for both eyes last week.Dr.Mustur was very open and honest about the possibilities with the lenses I could get, given the special (not-so-perfect) condition of my retina. We spent a lot of time discussing the options and deciding what was best for my eyes. She and the team were always very patient, responsive and clear, in person as well as over email, in addressing my many questions, concerns and fears about what could go wrong. [ For those to whom this matters: they all speak great English too, that was really helpful! The surgery itself was a very nice, comfortable experience. The whole setup, organization as well as the actual operations went through quickly and painlessly as planned, without any stress. The scheduled followups confirmed that all is indeed well - I've had no pain nor difficulty post-surgery either. I am so happy now to be able to see and even read and work without glasses!I would like to thank Dr.Mustur and her entire team - Gabriel, Rachael, Samira and everyone else who helped - thank you so much, keep up the great work!I would definitely highly recommend Dr.Mustur and her very friendly and highly competent team at Augencenter Wollishofen.With Best RegardsRupal Majmudar

Felix Adam

13:23 15 Dec 23

Both of my eyes were examined by Dr. Mustur against cataracts and lasered with special lenses.Today I see 100% and more against all forecasts again.Life has a new quality.Miss Dr. Many thanks to Mustur and her for the great job.

Christian Jenni

13:04 15 Dec 23

The patient is my wife Rita Jenni. Appointments were suitable and waiting times were within the usual range. Good organization and very friendly advice. She is completely satisfied.

Bruno Hohl

11:51 15 Dec 23

Matina Magklara

13:38 14 Dec 23

Werner Lipp

17:45 05 Dec 23

Many thanks to the team of Dr. Mustur. A great team that handles the appointments before and after eye surgery competently, quickly, very friendly and organized. I quickly felt very comfortable and was treated like an important person, even though I am a statutory health insurance patient. The two operations were also prepared extremely professionally, quickly and with confidence. Miss Dr. Mustur is wonderfully positioned and she enjoys the extremely responsible, I call it art, operation on eyes. Thank you very much. I'm already looking forward to the next appointment in spring 2024.Kind regards to the teamWerner Lipp

Heinz Jenni

11:28 04 Dec 23

Very competent and extremely friendly and pleasant doctor and very friendly employees. The only thing that is a bit negative is the sometimes long waiting times. But all in all I am very satisfied with the outcome of my bilateral operations.

Cali Flores

12:08 26 Nov 23

I feel very well cared for by Dr. Mustur and the team of professionals who accompany her. I have to especially appreciate that they speak Spanish, I speak very little German, and for me it is very important that they explain the procedures and diagnoses to me in my original language. Juan Flores

N DK

11:52 24 Nov 23

Fantastic eye doctor - had to go myself for routine and emergency check up for my both kids. Super fast appointment and thorough examination and follow up. Very satisfied. Highly recommend. Dr Mustur and her extremely friendly team. Thank you

Werner Herzog

11:18 24 Nov 23

After 20 years of wearing glasses after cataract surgery and comfort lenses, I can see 100% at distance and 100% at close range. Would recommend this to everyone!The whole team at the eye clinic was also very nice and accommodating.

Werner Laubscher

06:49 24 Nov 23

I have been looked after by the Wollishofen Eye Center for some time now. - I would like to take this opportunity to thank you. - I'm excited! Both from Dr. Dominique Mustur, as well as her employees. The competence and friendliness are outstanding. - Clearly: "Five out of five stars!"

M.R. H.

21:05 22 Nov 23

We quickly had an appointment. Ms. Mustur had great empathy with a patient who was afraid and unable to express himself well. Your explanations were good.

Didier Boillat

15:08 08 Nov 23

What a joy to see again the beauty of colors and the balance of spaces! A big thank you to Dominique and his team! He blows a beautiful spirit! Acknowledgement!

Beatrice Théraulaz

10:36 03 Nov 23

Very good and very friendly staff. Ops was 100% successful. Thanks.

Sevin Sevin

17:15 02 Nov 23

Rapha Escalona

09:39 02 Nov 23

Jeffrey Rama

08:22 02 Nov 23

1A ophthalmologist practice 👍 and very friendly and competent advice on the phone. I can only recommend!

Monique Fankhauser

08:04 02 Nov 23

Great doctor's office! very competent and well-positioned employees :-)

S. A.

07:58 02 Nov 23

Everything went smoothly from start to finish, everyone was very accommodating and friendly.

Peter Berger

09:37 26 Oct 23

An eye center that I can only recommend. Very competent and friendly treatment by Dr. Mustur and her employees.

Corina Keller

06:54 26 Oct 23

From the reception to the medical examination and advice, everything is just right. Very attentive and extremely friendly team, I felt very comfortable and competently advised :)

hamlet peña

20:36 25 Oct 23

Fantastic with the attention and especially the communication in Spanish with Dr. Dominique Mustur 🙏

Franco Castellucci

20:45 23 Oct 23

I had surgery on both eyes at the same time. Everything went well. The support was very good and I am thrilled with the result. Thank you for everything.

Robert Kuster

14:25 23 Oct 23

I have great respect for such bells that do a perfect job, listen to music and are set up like that. Mustur operated on my cataract and performed vision correction. Even though I was afraid, everything went so easily and yet with a high professional quality.Very friendly team.I can only recommend.Thank you very much for everything.

Tim Jordan

13:25 23 Oct 23

Simon D

11:44 23 Oct 23

Phyllis

20:47 16 Oct 23

Very bad customer service on the phone. I have an eye infection and I asked for an appointment this week. The first nurse who answered the phone told me that there is a free slot on Wed morning. However, when I asked for an afternoon slot, she directed me to another nurse and she told me that I could only have an appointment in November! I said my eye is painful and she showed no empathy at all and claimed that I didn't come back for a check up in April and now I am asking for a quicker appointment and it is not possible! It's totally irrelevant and she was extremely rude. I told them clearly that I was not visiting again last time because my eye pressure was higher due to an antibiotics with steroid and my eye pressure level was normal before that. So I didn't see the reason for a 3rd time check up appointment....I believe that Dr Mustur is great but the staff on the phone have to be trained especially speaking to English speakers. They have no empathy at all to patients.

Adriana R

11:53 15 Oct 23

I am very disappointed!I went because when I called to make an appointment, the secretary told me that Dr. Müster spoke Spanish, which is NOT the case!!! My disappointment is because I traveled 130 km for her to do a checkup. I have a cornea transplant.I'm upset because he lied, I felt cheated since I had to pay for the consultation.

Giovanni Di Pippo

13:09 29 Sep 23

Danny Hübner

11:53 29 Sep 23

In addition to the professional and quick treatment, I also particularly appreciated the very friendly, helpful staff and the competent specialists. I felt welcomed and taken seriously from minute 1 and left the practice after the treatment with a very good feeling.

Brigitte Haertsch

14:02 22 Sep 23

I am a fan of this practice. Everyone is friendly and competent. Also child-friendly. Highly recommended ❤️❤️❤️❤️❤️ kind regards B. Can

Christian Mitchell

11:25 16 Sep 23

Top support from the team. They took their time with me and carried out all the necessary eye tests etc.. Everything was explained to me and any ambiguities were clarified. I felt very well looked after and the customer experience was great. Dr. med.Farkas then looked after me after the tests. I would love to come back.

Ilona Mihalek

09:59 15 Sep 23

I am very happy with the team and great care

René Obrecht

15:54 14 Sep 23

You don't need clairvoyant abilities to determine: specialist knowledge, quality, organization and ambience are of the highest quality. Dr. Mustur and her team meet the patient at eye level. You can blindly trust their expertise.

Silke Gantert

10:52 12 Sep 23

I am very satisfied with Dr. Mustur and can warmly recommend her. She is super competent and very patient when dealing with anxious patients like me. What I appreciate most is that she advocates for the patient and shows them all treatment options. You can rely on their expertise. The practice is modern, the employees are friendly and helpful. I'm glad I found such an ophthalmologist.

Wegener Ludwig

14:01 08 Sep 23

Hello dear Augenzentrum Wollishofen team,We have had the pleasure of receiving treatments from Dr. Mustur Dominique claimed besides astigmatism, cataracts, aspheric lenses and upper limb blepharoplasty operations, all of which were without complications, now have 100% vision, no longer need glasses. We both Dorli and Louis can only highly recommend this eye clinic, the whole team is very friendly and competent. Kind regards, Wegener/ Leblè

Angela Novella

10:37 08 Sep 23

I am extremely satisfied with my experience at the Wollishofen Eye Center. The staff was friendly and warm from the first moment. The approach of Doctor Mustur and the entire team was impeccable: they treated me carefully and answered all of my questions promptly and professionally.The surgery was carried out quickly and precisely and throughout the process I felt cared for and supported at every stage. I am truly grateful for the attention and help I received. A big thank you to Dr. Mustur and the entire team. I am glad that I chose this practice and this clinic. Thanks!

Clive Bagnall

14:38 01 Sep 23

The most thorough eye doctor I have ever been to. Detail oriented, very personable and give great recommendations for products. They recommended I switch my contact brand to one with a higher silicon percentage and the difference has been amazing. Also great with my 9 year old son's examinations. Great English speaking if you need it.

Termina Rajkumar

13:36 01 Sep 23

Very friendly and helpful, competent advice. I always feel in good hands!

SuCuK_ Aldin

09:10 01 Sep 23

Friendly care

Jean-Michel Blanc

19:34 31 Aug 23

Dominique is a professional ophthalmologist and I can only recommend her services

Jananthan Uthayakumar

18:19 31 Aug 23

For more than 6 months I had many and very conspicuous hailstones. Since I've been with Dr. Mustur was treated, my condition steadily improved. Today I am glad to have found you as an ophthalmologist.

Flavia N

09:45 23 Aug 23

Very friendly and competent team. The processes appear well-established and efficient. After registration, employees measure the eye pressure, ask for initial information and check the correction. Then you come to the ophthalmologist. I've had two emergencies. Both times I was able to get appointments at short notice, which I really appreciated.

Patrick Hitz

12:01 17 Aug 23

Great eye doctor! Nice, uncomplicated and competent. It was a pleasure.

Jodi Khalil

22:14 19 Jul 23

Ms Mustur is a very nice doctor and very personable, she operated on my mother's eyes and she is very satisfiedI recommend her to her and with full confidence

Heribert Bosbach

16:31 19 Jul 23

I feel very comfortable in this practice. Thanks!

Renato Rafaniello

11:35 19 Jul 23

A big thank you to the team. I am very satisfied with the treatment by Dr. pattern. Everything to my satisfaction.will recommend you!

Tali Fishman

18:48 13 Jul 23

As a patient, I feel well looked after and taken seriously. There is a remarkable cheerfulness and relaxation in the team, which does not detract from the extremely competent advice and treatment at all times. On the whole to be recommended. Thank you very much!

Daniela Zoller

10:05 12 Jul 23

Highly recommended practice! Friendly and competent staff.Gorgeous and modern interiors!

Car LøS

16:38 24 May 23

I decided to have hyperhidrosis treatment because I'm struggling a lot with it. dr Mustur did this to my complete satisfaction. Fast, uncomplicated and painless. I'm already looking forward to the result. Many thanks to the entire practice team for the very pleasant and nice service!Highly Recommended.

Camille Schwendener

15:05 06 Feb 23

AmaIng clinic-super nice doctors and staff. We've been coming for almost a year now and we're here to stay!

Kristina Hisari

15:21 02 Jun 22

The team from the Augencenter is very kind and helpful. I've had great experience being there and they are surely my choice for the eye doctor in Zurich.

Michele Lin

15:58 14 May 22

I had a very good experience with Dr. Mustur and her team. The doctor was friendly, professional, thorough, competent, and reasonably priced. The office was open, bright, modern, clean, and pleasant. Accommodating my preference for English was not a problem.I am grateful because Dr. Mustur was able to assess that I needed referral to a specialist that a prior ophthalmologist had missed.I highly recommend trusting Dr. Mustur with the care of your eyes!

Ian Dawson

13:32 11 Sep 20

It is rare to find a friendly professional team so "switched on", and led by a remarkable Dr Dominique Mustur, using the latest technology in eye care. I was completely surprised and enjoyed my "new eyes" experience at the Augencenter Wollishofen. The result is amazing!

baricade47

07:03 14 Feb 20

As an American, who has experienced some of the best medical care on Earth, I truly must say, that this is quite the clinic. Dr. Mustur is more than just an expert, she is an absolute master of her craft. The extreme focus on customer service, along with the quality and delivery of her services, is astounding, and should be championed within her field's community. Five stars doesn't do justice to her phenomenal work. The world would be a better place if more doctors orchestrated and conducted their work the way that Dr. Mustur does.

A Mackrill

15:08 25 Jul 19

I was very impressed with my first visit to this quite new practice. Everyone was very welcoming and professional, as were the surroundings. The doctor and her staff were also happy to work with me in English, my native tongue. Their language skills were very good and much appreciated. Overall I couldn't fault the services they offered. The location is great too, right by Wollishofen Banhof with its easy train, bus and streetcar connections. We were originally referred to a different doctor by a local optician. That doctor turned out to be on holiday, but his answering machine message recommended Augencenter Wollishofen in his absence. Some things are meant to be :-)