Privacy Policy
1. Data Protection at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any information that relates to an identified or identifiable natural person. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.
Data Collection on This Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the “Information on the Responsible Body” section of this privacy policy.
How do we collect your data?
Your data is collected, on the one hand, by you providing it to us. This may, for example, be data that you enter into a contact form or into the appointment booking system.
Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.
What do we use your data for?
Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. If contracts are concluded or appointments are made via the website, the transmitted data will also be processed for these purposes.
What rights do you have regarding your data?
Under applicable data protection law, you have the right at any time to receive information free of charge about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data and to object to the processing of your data. If you have given consent for data processing, you can revoke it at any time for the future. Furthermore, you have a right to lodge a complaint with the competent data protection authority (in Switzerland: Federal Data Protection and Information Commissioner, FDPIC).
You can contact us at any time regarding this and other questions on the subject of data protection.
Analysis Tools and Third-Party Tools
When visiting this website, your surfing behavior can be statistically evaluated. This is done primarily with so-called analysis programs.
Detailed information on these analysis programs can be found in the following privacy policy.
2. Hosting and Content Delivery Networks (CDN)
We host the content of our website with the following provider:
External Hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the host(s). This may primarily include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access, and other data generated via a website.
External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers and in the interest of a secure, fast, and efficient provision of our online offer by a professional provider.
Our host will only process your data to the extent necessary to fulfill its performance obligations and will follow our instructions regarding this data.
We use the following host:
cyon AG
Brunngässlein 12
CH – 4052 Basel
Data Processing
We have concluded a data processing agreement for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only according to our instructions and in compliance with the Swiss Data Protection Act (DPA).
Bunny.net CDN
We use the content delivery network Bunny.net. The provider is BunnyWay d.o.o., Dunajska cesta 165, 1000 Ljubljana, Slovenia (hereinafter “Bunny.net CDN”).
Bunny.net CDN is a globally distributed content delivery network. Technically, the transfer of information between your browser and our website is routed via the content delivery network. This allows us to increase the global accessibility and performance of our website. The CDN records the IP address, which is, however, anonymized. In addition, the CDN collects personal data if it is entered by the user themselves (e.g., by submitting it via a contact form on the website).
The use of Bunny.net CDN is in the interest of an error-free and secure provision of our web offer.
Further information on Bunny.net CDN can be found here: https://bunny.net/privacy/.
Data Processing
We have concluded a data processing agreement for the use of the above-mentioned service. This ensures that the provider processes the personal data of our website visitors only according to our instructions and in compliance with applicable data protection regulations.
3. General Notes and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations of Switzerland (DPA) and this privacy policy.
When you use this website, various personal data are collected. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this happens.
We point out that data transmission over the Internet (e.g., when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Information on the Responsible Body
The responsible body for data processing on this website is:
Dr. med. Dominique Mustur
Seestrasse 353, 8038 Zurich
Phone: +41 44 244 10 44
E-mail: info@augencenterwollishofen.ch
The responsible body is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.
Storage Period
Unless a more specific storage period has been mentioned within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke consent for data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., statutory retention periods); in the latter case, deletion will take place after these reasons no longer apply.
Disclosure of Personal Data to Third Parties and International Transfers
As part of our business activities, we work with various external bodies. In some cases, it is also necessary to transmit personal data to these external bodies. We only pass on personal data to external bodies if this is necessary as part of the fulfillment of a contract, if we are legally obliged to do so, or if another legal basis permits the disclosure of data. When using data processors, we only pass on personal data of our customers on the basis of a valid data processing agreement.
Should data be transferred to a country without an adequate level of data protection (e.g., USA), we ensure the protection of your data through suitable guarantees (such as standard data protection clauses).
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Supervisory Authority
If you believe that the processing of your personal data violates the Swiss Data Protection Act, you have the right to contact the competent supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH – 3003 Bern
Website: https://www.edoeb.admin.ch
Information, Correction, and Deletion
Within the framework of the applicable legal provisions of the Swiss Data Protection Act, you have the right at any time to free information about your stored personal data, its origin and recipient, and the purpose of the data processing, as well as a right to correction or deletion of this data. You can contact us at any time regarding this and other questions on the subject of personal data.
SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
4. Data Collection on This Website
Cookies
Our website uses so-called “cookies.” Cookies are small data packets and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.
Cookies can come from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g., cookies for processing payment services).
Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Consent with Usercentrics
This website uses Usercentrics consent technology to obtain your consent for the storage of certain cookies on your end device or for the use of certain technologies and to document this in a data protection-compliant manner. The provider of this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, website: https://usercentrics.com/ (hereinafter “Usercentrics”).
When you enter our website, the following personal data is transmitted to Usercentrics:
- Your consent(s) or the revocation of your consent(s)
- Your IP address
- Information about your browser
- Information about your end device
- Time of your visit to the website
- Geolocation
Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents given or their revocation to you. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself, or the purpose for data storage no longer applies. Mandatory statutory retention obligations remain unaffected.
The Usercentrics banner on this website was configured with the help of eRecht24. To display the eRecht24 logo in the banner, a connection is established to the eRecht24 image server. The IP address is also transmitted, but it is only stored in anonymized form in the server logs.
Data Processing
We have concluded a data processing agreement for the use of the above-mentioned service. This ensures that the provider processes the personal data of our website visitors only according to our instructions and in compliance with Swiss data protection law.
Online Appointment Booking via Amelia
We use the WordPress plugin Amelia for online appointment booking. The plugin is hosted and operated directly on our own servers.
When you book an appointment via our website, the data you enter into the booking mask (e.g., name, e-mail address, phone number, selected service, and the desired appointment) is collected and stored on our servers in the Amelia database. The collection and processing of this data is carried out to perform and process the appointment agreement and to fulfill pre-contractual measures or contractual obligations.
Appointment confirmations and reminders are sent by e-mail via our servers. This data is not passed on to external payment service providers, external calendar synchronization services, or SMS providers.
Unless there are statutory retention obligations or you request deletion, the data entered for the appointment booking remains with us until the purpose for data processing no longer applies.
Contact Form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.
The data you enter in the contact form remains with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.
Inquiry by E-mail, Phone, or Fax
If you contact us by e-mail, phone, or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.
The data you send to us via contact requests remains with us until you request us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
5. Analysis Tools and Advertising
Google Tag Manager
We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool with the help of which we can integrate tracking or statistics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies, and does not perform independent analyses. It only serves to manage and display the tools integrated via it. However, Google Tag Manager records your IP address, which can also be transmitted to Google’s parent company in the United States.
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables us to analyze the behavior of website visitors. In doing so, we receive various usage data, such as page views, duration of stay, operating systems used, and the origin of the user. This data is assigned to the respective end device.
Furthermore, with Google Analytics, we can record, among other things, your mouse and scroll movements and clicks. Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.
Data transfer to the USA is based on standard contractual clauses or takes place within the framework of recognized protection agreements for data transfers to the USA.
IP Anonymization
Google Analytics IP anonymization is activated. As a result, your IP address is shortened by Google before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
WP Statistics
This website uses the analysis tool WP Statistics to statistically evaluate visitor access. The provider is Veronalabs, Tatari 64, 10134, Tallinn, Estonia (https://veronalabs.com).
With WP Statistics, we can analyze the use of our website. WP Statistics records, among other things, log files (IP address, referrer, browser used, origin of the user, search engine used) and actions that website visitors have taken on the page (e.g., clicks and views).
The data collected with WP Statistics is stored exclusively on our own server.
IP Anonymization
We use WP Statistics with an anonymized IP. Your IP address is shortened so that it can no longer be directly assigned to you.
Google Ads
The website operator uses Google Ads. Google Ads is an online advertising program from Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads enables us to display advertisements in the Google search engine or on third-party websites when you enter certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data available at Google (e.g., location data and interests). As the website operator, we can evaluate this data quantitatively by, for example, analyzing which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks.
6. Newsletter
Newsletter Data
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and agree to receive the newsletter. Further data is not collected or is only collected on a voluntary basis. For the processing of the newsletter, we use service providers who are described below.
MailPoet
This website uses MailPoet for sending newsletters. The provider is Aut O’Mattic A8C Ireland Ltd., Business Centre, No.1 Lower Mayor Street, International Financial Services Centre, Dublin 1, Ireland (hereinafter MailPoet).
MailPoet is a service with which, among other things, the sending of newsletters can be organized and analyzed. The data you enter for the purpose of receiving the newsletter is stored on our servers but sent via MailPoet’s servers (MailPoet Sending Service).
Data Analysis by MailPoet
With the help of MailPoet, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked.
If you do not want any analysis by MailPoet, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message.
MailPoet’s privacy policy can be found at: https://www.mailpoet.com/privacy-notice/.
Storage Period
The data you have stored with us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after you unsubscribe. After you have been removed from the newsletter distribution list, your e-mail address may be stored by us in a blacklist if this is necessary to prevent future mailings.
Data Processing
We have concluded a data processing agreement for the use of the above-mentioned service. This ensures that MailPoet processes the personal data of our website visitors only according to our instructions and in compliance with data protection regulations.
7. Plugins and Tools
Google Maps
This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can integrate map material on our website.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. When Google Maps is called up, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
The use of Google Maps is in the interest of an appealing presentation of our online offers and to make the places indicated by us on the website easy to find.
More information on how user data is handled can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=en.
8. Own Services
Handling of Applicant Data
We offer you the opportunity to apply to us (e.g., by e-mail, by post, or via an online application form). In the following, we inform you about the scope, purpose, and use of your personal data collected as part of the application process. We assure you that the collection, processing, and use of your data is carried out in accordance with Swiss data protection law and that your data is treated strictly confidentially.
Scope and Purpose of Data Collection
If you send us an application, we process your associated personal data (e.g., contact and communication data, application documents, notes from job interviews, etc.) to the extent necessary to decide on the establishment of an employment relationship. Within our company, your personal data will only be passed on to persons involved in processing your application.
If the application is successful, the data you submitted will be stored in our data processing systems for the purpose of carrying out the employment relationship.
As part of the application process, we may also conduct an internet search of your person (e.g., Google search, LinkedIn, and XING) to obtain an overall impression of publicly available information.
Data Retention Period
If we cannot make you a job offer, you reject a job offer, or you withdraw your application, we reserve the right to keep the data you transmitted for up to 6 months from the end of the application process. The data will then be deleted and physical application documents destroyed. Retention serves in particular for evidence purposes in the event of any legal disputes.
Inclusion in the Applicant Pool
If we do not make you a job offer, there may be the possibility of including you in our applicant pool. In the event of inclusion, all documents and details from the application will be taken over in order to contact you in the event of suitable vacancies.
Inclusion in the applicant pool takes place exclusively on the basis of your express consent. You can revoke this consent at any time. In this case, the data from the applicant pool will be irrevocably deleted. The data from the applicant pool will be deleted no later than two years after consent has been given.